Hitched in the High Country – How We Work

Elopements & Micro-Weddings

We want your elopement or micro-wedding in the Mackenzie High Country to be as stress-free, magical, and memorable as possible. Below is a simple guide to how our bookings, payments, cancellations, and responsibilities work.

This is a summary of our Terms of Service – the full contract will be provided for signing when you book.

Booking & Payment

  • A 50% non-refundable retainer is required to lock in your date.

  • The remaining balance is due 60 days before your wedding.

  • If payments are late, we may need to pause or cancel your booking.

Cancellations & Refunds

  • More than 6 months before your date → refund of everything you’ve paid, except the booking fee.

  • 3–6 months before your date → 50% of your package is retained.

  • Less than 2 months before your date → 100% of your package is retained.

  • If we ever have to cancel (e.g. illness, emergency, government restrictions), you’ll get either a free reschedule or a full refund – your choice.

Changing Your Date

  • One free date change if you let us know 6+ months out (subject to availability).

  • Within 6 months, a small rescheduling fee may apply.

  • If no new date can be agreed, it’s treated as a cancellation.

Weather & Safety

  • Tekapo’s alpine weather can be unpredictable – but don’t worry, we always have backup plans.

  • A cancellation just because of weather isn’t possible – we’ll adjust timing, location, or styling so your day still goes ahead beautifully and safely.

Our Promise to You

  • We’ll treat your day with care, respect, and full attention.

  • We’ll manage the logistics so you can focus on each other.

  • We’ll always work with you if something unexpected happens.

Your Promise to Us

  • Be open and timely with communication.

  • Arrive on time for your wedding – delays of more than 30 minutes may mean shorter coverage or cancelled services with no refund.

  • Treat our team and vendors with kindness and respect – we want your day to feel joyful for everyone involved.

Photos & Media

  • We love sharing the beauty of our high country weddings! Unless you ask us not to, we may use a few photos or videos for our website/social media.

  • If you’d like your day kept private, just let us know before your wedding.

In short - We’ll do everything we can to make your day magical, and we’ll always be clear and fair if plans need to change.